Contact Support
Swap stuck? Order not arriving? Our support team handles every TRX swap and exchange issue directly — no bots, no ticket queues. Just email us with your order details.
Email Support
For TRX swap issues, missing exchanges, or general questions — email is the fastest route to a resolution. We respond within 24 hours on every working day.
support@trons.financeInclude Your Order Details
When contacting us, always include your Order ID (format: ORD-XXXX) and your transaction hash (TXID). Without these, we cannot look up your swap.
Read FAQ first →Response Time
We respond within 24 hours. For urgent issues — a TRX transaction confirmed but swap not sent — write URGENT in your subject line to escalate immediately.
Before Contacting Support
Most TRX swap issues resolve themselves once the blockchain confirms your transaction. Before emailing, please check:
- Verify your TRX deposit is confirmed on the TRON blockchain using Tronscan.org. Look for at least 20 confirmations.
- Confirm you sent funds to the correct deposit address shown on your order page. TRON addresses start with "T".
- Make sure you sent TRX — not USDT-TRC20 or another TRC-20 token — if TRX was the selected send currency. Sending the wrong asset to a deposit address cannot be automatically recovered.
- Check that your destination wallet address is correct. On-chain transactions are irreversible — we cannot redirect funds already sent to the wrong address.
- Review our FAQ page for answers to the most common swap questions.
What to Include in Your Support Email
- Your Order ID (found on your order page, format: ORD-XXXXXXXX)
- Transaction hash (TXID) of your deposit on the TRON or originating blockchain
- The currency pair — e.g., TRX → XMR or TRX → BTC
- Amount sent and the network you sent from
- Your destination wallet address
- Date and approximate time of the transaction
Business & API Inquiries
For partnership requests, volume pricing, API access, or integration questions, email support@trons.finance with the subject line "Business Inquiry". We work with high-volume users and platforms that require anonymous, no KYC TRX swap infrastructure.